Testimonials

“I don’t give references lightly. But Fiona Ridley is someone I’ll go to bat for without hesitation. Over several years working with Epic Hospitality Group – including a tenure on our advisory board – Fiona didn’t just advise. She fundamentally changed how our leadership team thinks, communicates, and operates. That’s rare. Most consultants leave you with a framework. Fiona leaves you with a capability. What sets her apart is a near-unique ability to reach people. Regardless of background, role, or experience level, Fiona meets people where they are and takes them somewhere better. She’s a world-class teacher and an exceptional communicator – and in my experience, those two things almost never come in the same person. If you’re serious about leadership development and want someone who will actually move the needle in your business, call Fiona.”

“Fiona is a dynamic trainer who engages, energises and motivates participants in all of her sessions. Fiona is experienced at providing training suitable to diverse situations, while ensuring that objectives are met. I would thoroughly recommend Fiona as a trainer who gets results.”

“I had the privilege of participating in training and mentoring programs with Fiona during my time at Masterpet, and the impact has stayed with me throughout my career. Fiona is knowledgeable, energetic, and highly engaging. Her training on emotional intelligence, leadership, and personal development provided practical tools that improved my performance, confidence, and workplace relationships. Her coaching goes beyond professional development, encouraging self-awareness and growth that extends into everyday life. I continue to draw on many of the lessons I learned from Fiona and would highly recommend her to anyone looking to develop both personally and professionally.”

“I had the privilege of being trained by Fiona through Dale Carnegie from 2011 to 2013. What set Fiona apart wasn’t just her command of the Dale Carnegie methodology — it was her ability to read a room, connect with people as individuals, and draw out capability that participants didn’t know they had. She had a way of building genuine confidence rather than simply teaching techniques. The skills I developed under Fiona’s guidance have stayed with me throughout my career in business development and leadership. Her investment in people is real, and any organisation looking to develop their culture or lift their leadership capability would be in excellent hands.”

“Fiona’s training was a turning point in my career. Her ability to break down the Dale Carnegie principles — and now extending into the PCM modules — into real, actionable strategies completely transformed the way I communicate in my real estate business. Understanding different personality styles and how to present in a way that truly connects with people has been a game-changer. I use what Fiona taught me every single day, and the results speak for themselves — stronger relationships, better deals, and a thriving business. If you want to elevate your communication skills and make a real impact, Fiona is the trainer you need.”

“Fiona is an outstanding instructor, who expertly blends textbook training with real-world experience. In my experience, that combination of training is invaluable. She clearly is a subject matter expert, and loves her job; I find her discussion of the classes in real-world situations she has experienced to be the best sign of an excellent instructor. Fiona presents the training in a very interactive, engaging, and dare I say entertaining fashion.”

“Fiona is truly an amazing trainer. I’ve been to many trainings in the last 13 years but never one so engaging and informative. The transfer of information from Fiona was so effective that everyone in the session was transformed over such a short period of time — and even after the training we all took on the challenge and continue to apply what was taught by her. Never have I been so excited about training.”

“I have had the privilege of being a student in Fiona’s Dale Carnegie classes on two occasions. I found Fiona to be a passionate and inspiring teacher who made it easy to apply the Carnegie concepts in my everyday tasks. I would recommend Fiona to anyone who requires effective sales training.”

“My team and I recently attended a presentation skills course run by Fiona. Wow — what an amazing experience! We certainly were taken out of our comfort zones and learned a lot. I would highly recommend engaging Fiona for presentation, sales and marketing skills training.”

“If you want to improve a business you need to understand the current position, develop a plan, and then have a training programme that will deliver the results. I have worked with Fiona for 15 years and I am impressed with her level of skill and understanding of what is required, and her ability to develop and execute training at the highest level. I have no hesitation in recommending Fiona.

“I’ve been in a leadership training programme with Fiona and listened to her present at a couple of conferences — all more than 10 years ago, but the messages and enthusiasm have remained with me, and I still talk about her to anyone who will listen!”